Which Courier will delivery your order?

Here at Renova Australia we try our best to keep shipping costs to a minimum and to achieve this we use Australia Post as our delivery courier.

What delivery options are available?

We offer Authority to Leave or Signature on Delivery options.

Authority to Leave delivery option –  Australia Post can leave the parcel in a safe place where possible at the delivery address . If a safe place is unavailable, the parcel will be directed to the nearest Post Office.

Please note, if you choose the ‘Authority To Leave’ option there will be NO proof of delivery. Thus, no refund/replacement of missing or lost item is available.

Standard Delivery – If you are not available when delivery is attempted, Australia Post will leave your order in a safe place.

For the Signature Required option, Australia Post will obtain a signature from the receiver when possible. If the receiver is unavailable Australia Post will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest Post Office.

Locations deemed safe are:

• Left as per instructions.
• At the front door without blocking or obstructing its opening, if under cover and more than 5 metres from the street or footpath.
• Down the side of the house, if under cover.
• Within a business during business hours.
• With a concierge.
• In a letterbox.
• In a safe place that can’t be accessed by animals and is protected from the weather.

If Australia Post is unable to leave your parcel in a safe place, it will be delivered to the nearest Post Office. You’ll be notified where to collect your parcel from.

Tracking numbers are only valid for a maximum of 2 months from date of dispatch. We cannot track any parcels after a 2 month period has elapsed.

How will an incorrect shipping address affect my order?

1. If you give us an incorrect postal address there will be a new charge to resend the item provided it has been returned to us.
2. If you have given us an ATL (authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received.

Why should I add my Phone Number?
Please ensure you give us a correct phone number in case of queries.

How long does it take to get my parcel delivered?

ESTIMATED POSTAL TIMES:

NSW METRO areas between 3 and 5 working days

QLD METRO areas between 3 and 4 working days

SA METRO areas approximately 4 – 10 working days

TASMANIA metro 12+ working days

VICTORIA METRO areas between 3 – 5 working days

 WA METRO areas approximately 5 – 10 working days

OUTSIDE METRO AREAS estimated 4 – 20+ working days