For the Signature Required option, Australia Post will obtain a signature from the receiver when possible. If the receiver is unavailable Australia Post will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest Post Office.
Which Courier will delivery your order?
Here at Renova Australia we try our best to keep shipping costs to a minimum and to achieve this we use Australia Post as our delivery courier.
What delivery options are available?
We offer Authority to Leave or Signature on Delivery options.
Tracking numbers are only valid for a maximum of 2 months from date of dispatch. We cannot track any parcels after a 2 month period has elapsed.
How will an incorrect shipping address affect my order?
- If you give us an incorrect postal address there will be a new charge to resend the item provided it has been returned to us.
- If you have given us an ATL (authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received.
Why should I add my Phone Number?
Please ensure you give us a correct phone number in case of queries.
How long does it take to get my parcel delivered?
ESTIMATED POSTAL TIMES:
NSW METRO areas between 3 and 5 working days
QLD METRO areas between 3 and 4 working days
SA METRO areas approximately 4 – 10 working days
TASMANIA metro 12+ working days
VICTORIA METRO areas between 3 – 5 working days
WA METRO areas approximately 5 – 10 working days
OUTSIDE METRO AREAS estimated 4 – 20+ working days