Renova Australia provides services which allow you to purchase goods via our website (  In this Privacy Policy, “we”, “our” and “us” refers to Renova Australia and “you” or “your” refers to any individual about whom we collect personal information.  This Privacy Policy applies to all personal information collected by us, including personal information collected or submitted through our website.

We take privacy very seriously and are committed to the protection of your privacy. By providing Your Information to us, you understand we will handle and treat Your Information in accordance with the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not submit any personal information to us.

How does Renova Australia collect Your Information?

Generally, we collect Your Information directly from you. We may collect and update Your Information over the phone, by email, or over the internet such as when you provide Your Information to us by:

  • accessing our Site;
  • completing any forms on the Site; or
  • making any requests or transactions through the Site.

In summary, Renova Australia only collects Your Information where it is reasonably necessary for us to carry out our business functions or activities, including to assess and manage our customer’s needs and provide Services to our customers. We may also collect information to fulfil administrative functions associated with the Services, for example, billing and managing customer and other business relationships. We also collect information to improve our Services and how you and other customers interact with them.


If you visit our Site, we may collect certain information, such as the type of device or browser you’re using, IP address, your device ID (a numeric identifier for your mobile device, if you access our Site using a mobile device), the time of your visit, the duration and the pages you accessed on our Site. We may also collect information on how you navigate our Site and generally use our Site. Cookies and other technologies used for analytics helps collect data that allows us to understand how you interact with our website.  These insights allow services to both improve content and build better features that enhance your experience.

Managing Cookies in Your Browser

Most browsers allow you to manage how cookies are set and used as you’re browsing, and to clear cookies and browsing data. Also, your browser may have settings letting you manage cookies on a site-by-site basis. For example, Google Chrome’s settings at chrome://settings/cookies allow you to delete existing cookies, allow or block all cookies, and set cookie preferences for websites. Google Chrome also offers Incognito mode, which deletes your browsing history and clears cookies on your device after you close your Incognito windows.

Managing other technologies in your apps and devices

Most mobile devices and applications allow you to manage how other technologies, such as unique identifiers used to identify a browser, app or device, are set and used. For example, the Advertising ID on Android devices or Apple’s Advertising Identifier can be managed in your device’s settings, while app-specific identifiers may typically be managed in the app’s settings.

How do we disclose Your Information?

The purposes for which we may use and disclose Your Information if you have engaged us to provide our Services to you, we may disclose Your Information as follows:

  • to our third party merchants to either: (i) deliver goods or services ordered.

Renova Australia will also use and disclose Your Information for a range of administrative, management and operational purposes. This includes:

  • statistical analysis and reporting;
  • responding to enquiries and complaints regarding our Services.

Online Transactions

Our customer’s credit card number and security code are never stored on our website. The payment gateway gives this sensitive information directly to the payment processor to ensure credit card data never enters or passes through our website’s database. This means we need not meet the burdensome and expensive security standards required for storing customers’ credit card numbers.