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Shipping Terms and Conditions

RENOVA AUSTRALIA thanks you for purchasing from Renova Australia. Your email address will be included in our special offer notifications only. If you do not wish to be included in any notifications you will be able to unsubscribe at the bottom of the first special offer email you receive.  We do hope you don’t make the choice to unsubscribe because we will only send you notifications to special deals that will be worth it to you.

Delivering your parcel within AUSTRALIA

All our orders are dispatched via a Courier

Please ensure that somebody is at your postal address to sign for your order.

We have the authority to select the best shipping carrier for specific customer areas and we predominately use Couriers Please as our main carrier. If Couriers Please is delivering your parcel, a signature will be required upon delivery, however if you are not home, the driver will leave a ‘calling card’ that delivery was attempted. You will be required to phone the number on the ‘calling card’ to arrange re-delivery or collection of your order.

Please bear in mind that the ‘calling card’ is a customer courtesy to inform customers that the courier has attempted a delivery but we cannot hold any responsibility for cards that go missing and we therefore encourage our customers to keep follow up on deliveries with their tracking provided. It is therefore the customers responsibility to keep an eye on their tracking and follow up with us if your order has not arrived in due time so that we can advise on the delivery status.

Please note that we send customer tracking numbers via email so that customers may track the delivery status themselves. That is why it is so important to give us a current email address and a telephone number.

Delivery without a signature:

If you select to waive our requirement to collect your sugnature upon delivery please provide us with an email Authority To Leave your parcel at your address instruction.

International Marketing Consultancy Services t/a Renova Australia do not accept responsibility for any theft of the parcel if you have provided authority to leave as this is not within our control.  If you have selected to waive our requirement to collect your signature upon delivery by providing your authority to leave the parcel without a signature and your parcel is lost during transit, we cannot accept responsibility to replace the item.  Please note that if you choose this option, there will be NO proof of delivery, NO way for us to confirm delivery of your parcel took place and NO refund option for not receiving your order.

Incorrect Shipping Address:

  1. If you give us an incorrect address, there will  be an additional charge from the courier service to change/redeliver to the correct address.
  2. If you have given us an ATL (authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received.

Phone Numbers are important!
Please ensure you give us a correct phone number in case of queries.

All our orders fall under the insurance conditions of the courier used to deliver your order. By ordering on this website, you accept the conditions of insurance.

 

If you live way out of a metro area, there will be an additional postage charge.

ESTIMATED POSTAL TIMES:

NSW METRO areas between 2 and 5 working days

QLD METRO areas between 1 and 4 working days

SA METRO areas approximately 3 – 10 working days

VICTORIA METRO areas between 2 and 5 working days

 WA METRO areas approximately 3 – 10 working days

OUTSIDE METRO AREAS estimated 3 to 12 work days

 

INTERNATIONAL

Please contact us before ordering.